Case study | Yahoo Japan Corporation

According to Mr. Atsushi Tokuyama, Cloud Operations Leader at Yahoo Japan Corporation, his team first tested the solution using a free trial version of CPSF in their Salesforce.com sandbox. They were quickly able to confirm that they had met Yahoo! JAPAN’s requirements, which included no decline in performance. The team proceeded with an effortless implementation straight away.

“Introducing a solution capable of scanning several thousand inquiry mails a day typically takes a significant amount of engineering time and effort, including the deployment of hardware and software into your environment,” said Mr. Tokuyama.

“However, with F-Secure’s CPSF solution, there is no need to change your network configuration or install client-side software because of its native cloud architecture. I was amazed the installation was completed in just minutes,” he added.

Yahoo! JAPAN began using CPSF on the customer support Salesforce platform in March 2020. Despite the possibility that having significant customization of their Salesforce environment could cause clashes with the security solution, there have been no reports of unexpected behavior or restrictions on functionality following the implementation of CPSF. Several hundred operators have used CPSF without incidents so far.

“The administrator screens and notifications are easy to understand, even for our less technically savvy users. There is also virtually zero lag during scanning, making operators unaware of the scanning going on in the background.” said Mr. Tokuyama.

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