Hotmail email hacked via cell number port

Hi, so recently my cell phone number was ported from my cell phone service provider to another. They used this to get into my email and pretty much every other account I have that uses two step verification (so all the important ones lol). Everything else is in the process of getting fixed, but Microsoft said that in order for them to escalate and look at the situation that means that neither the hacker nor me will get access to the email ever again. I’m just wondering if anyone has had experience with this and was able to get their email back because I’m losing a lot of photos and videos of my family that only exist on onedrive if I don’t regain access. Hopefully that’s the right flair, sorry.

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